By Fred Schenkelberg
Not every discussion about reliability goes well. Some conversations make it obvious reliability is an afterthought or considered a barrier to creating and shipping products. Other conversations seem to support reliability work, yet really are little more than lip service. And, then there are meaningful conversations that improve the reliability culture within the organization.
Let’s examine a few examples of each and how to engage to shift all conversations into the ‘good’ category. How those around us talk about reliability matters and one of our roles is to improve the discourse for all concerned. Bring your examples, and let’s work together to sort out better ways to shift the conversation to a proactive and valuable focus on reliability performance.