By Chris Jackson
We all know what the ‘root cause’ is … right? It is the ‘thing’ that caused something bad to happen. The problem is, the definition of ‘root cause’ has been abused, misconstrued, re-written, misinterpreted and all sort of other things that erode from what it is supposed to be. And by that I mean it has to be something that we can do something about (and make better). If you have been involved in an ‘after action’ report, Root Cause Analysis (RCA) or any other activity to identify ‘why’ something happened and been disappointed with the results, it might be down to what you think a ‘root cause’ is. And this webinar will help you get on top of this.