One of the questions we get often is, “How much detail is enough for my root cause analysis?” Do you want to see the forest or the trees? If there’s not enough detail, it’s easy to miss important elements within the incident. With too much detail, the investigation will get bogged down with trivial issues – wasting time and frustrating those involved.
Because problems in your organization are different severities, different problems need to be worked at different levels. If your company has a one size fits all approach, you will under analyze some problems and overanalyze others. This webinar will explain how your investigations can begin simple, then expand, as needed, into a more complete explanation to reveal a variety of different solutions options.