This free webinar explains how to facilitate an investigation with a multidisciplinary team and provides some helpful documentation tips you can begin applying in your group. When a big problem happens there’s a lot of information that needs to be collected. It may involve multiple people from different groups. Typically, there’s not one person who knows all the various pieces. Each person may see the problem from their own point of view, but a thorough root cause analysis reveals how all the parts fit together.
All the information about the problem, whether it’s collected in group meetings or one-on-one conversations, needs to be validated and organized. Seemingly small details at the outset may be extremely important. This complete understanding is essential for preventing future incidents from occurring.