Presented by Duke Oakes
It’s always amazing to see how many completed corrective action requests list “human error” as the root cause and “retraining” as the solution. The problem is that this is almost never effective, but organizations continue to do it over and over (and, of course, get the same results … no change in performance).
Human error is simply a category of causes, and if we want to prevent them we need to find out why the individual made the error. Only then can we apply a solution that will be effective. There are many typologies used for diagnosing human error, each often utilized in specific types of problem situations.
This one-hour webinar will explain why human error should not be the stopping point, but instead simply a new problem definition that will then be explored deeper in order to find the actual cause. It will provide multiple approaches for determining whether the human error was caused by the individual or the environment in which s/he was working.