By Willy Vandenbrande
The feeling is sometimes created that technology itself leads the waves of change. As a consequence, companies look at their IT department thinking that digitization will make the company better and more competitive.
But the key to success is to use the right technology at the right time and in the right way. Customers need be to served better and in a more efficient way to increase profitability. Better business is the goal, new technology offers additional means. Focusing on improvement and smart application of technology, makes the quality function well placed to guide an organization through the necessary transformations. We do not think within departments, we look at processes and the various interactions between processes creating value for the company.
Big data offers great opportunities, but only if that data is reliable and turned into useful and correct information that flows through the organization in an efficient way. Quality has both the view and the tools to maximize the gain that can come from big data analytics.