By Fred Schenkelberg
The reliability culture of an organization is about how individuals make decisions. It is a combination of priorities & policies, behaviors & motivations, and information & capability. Understanding the current culture allows you to improve the culture.
Improving the decision making concerning reliability has a number of benefits, including lower development costs to achieve higher product reliability performance, less scrambling to address the latest major field failure, and increased customer satisfaction.
In this webinar, let’s discuss three steps you can take to improve the culture of your organization. Listen – carefully observe how decisions are made today. Question – identify and expose behaviors detrimental to the culture. Value – quantify the benefits of reliability-related activities and related decision making.